Masters Certificate in Customer Relationship Management
Course Modules
- Introduction to Customer Relationship Management
- Understanding Customer Needs and Expectations
- Building Strong Customer Relationships
- Managing the customer life cycle
- Key drivers of the customer value
- Stages of a customer relationship
- Integrated CRM
- Interactivity vs individualization
- Challenges to understanding customers
- Customer Retention Strategies
- Customer Service Excellence
- Customer Feedback and Complaint Handling
- Measuring Customer Satisfaction
- CRM Implementation and Management
Masters Level Certification
- Scenario-Based Examination (SBE) - SBE is a type of assessment in which a hypothetical situation is created in scenario-based assignments where trainees are required to apply their theoretical knowledge according to the scenario given.
- 100 Multiple Choice Questions
- Closed Book
- Scoring method: Fail: 0-50, Pass: 50-100
- Upon Passing the exams certificate is awarded
Course Program Include
- Scenario based training and Exam preparation from a qualified and experienced Trainer
- Examination - Paper Based
- Detailed course manual - Hard Copy and Soft copy(Pdfs and Videos)
- Sample paper exams
- Globally Recognized Certificate (Upon passing the exam)
- Free 1 year Professional Membership(Upon passing the exams)
- Training and Examination are delivered and conducted by any of our Accredited Training Organisation.
Duration
Training Duration
- 40 learning hours
- 1 Hour 30 Minutes
Price
- $ 250
