Masters Certificate in Customer Relationship Management
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Course Modules

  • Introduction to Customer Relationship Management
  • Understanding Customer Needs and Expectations
  • Building Strong Customer Relationships
  • Managing the customer life cycle
  • Key drivers of the customer value
  • Stages of a customer relationship
  • Integrated CRM
  • Interactivity vs individualization
  • Challenges to understanding customers
  • Customer Retention Strategies
  • Customer Service Excellence
  • Customer Feedback and Complaint Handling
  • Measuring Customer Satisfaction
  • CRM Implementation and Management

Masters Level Certification

  • Scenario-Based Examination (SBE) - SBE is a type of assessment in which a hypothetical situation is created in scenario-based assignments where trainees are required to apply their theoretical knowledge according to the scenario given.
  • 100 Multiple Choice Questions
  • Closed Book
  • Scoring method: Fail: 0-50, Pass: 50-100
  • Upon Passing the exams certificate is awarded

Course Program Include

  • Scenario based training and Exam preparation from a qualified and experienced Trainer
  • Examination - Paper Based
  • Detailed course manual - Hard Copy and Soft copy(Pdfs and Videos)
  • Sample paper exams
  • Globally Recognized Certificate (Upon passing the exam)
  • Free 1 year Professional Membership(Upon passing the exams)
  • Training and Examination are delivered and conducted by any of our Accredited Training Organisation.

Duration

Training Duration
  • 40 learning hours
Examination duration
  • 1 Hour 30 Minutes

Price

  • $ 250
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