Professional Certificate in Customer Relationship Management
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Course Modules

  • Introduction to Customer Relationship Management
  • Understanding Customer Needs and Expectations
  • Building Strong Customer Relationships
  • Managing the customer life cycle
  • Key drivers of the customer value
  • Stages of a customer relationship
  • Integrated CRM
  • Interactivity vs individualization
  • Challenges to understanding customers
  • Customer Retention Strategies
  • Customer Service Excellence
  • Customer Feedback and Complaint Handling
  • Measuring Customer Satisfaction
  • CRM Implementation and Management

Professional Level Examination

  • Knowledge Based Examination(KBE) – KBE is a type of assessment that  measures a trainee’s understanding and application of knowledge in a specific subject area
  • 50 Multiple Choice Questions
  • Closed Book
  • Scoring method: Fail: 0-24, Pass: 25-50
  • Upon passing the exams certificate is awarded

Course Program Include

  • Training and Exam preparation from a qualified and experienced Trainer
  • Examination 
  • Detailed course manual - Hard Copy and Soft copy(Pdfs and Videos)
  • Sample paper exams
  • Globally Recognized Certificate (Upon passing the exam)
  • Free 1 year Associate Membership(Upon passing minimum of 5 professional courses)
  • Training and Examination are delivered and conducted by any of our Accredited Training Organisation

Duration

Training Duration
  • 36 learning hours
Examination duration
  • 30 minutes

Price

  • $ 120
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