Professional Certificate in Customer Relationship Management
Course Modules
- Introduction to Customer Relationship Management
- Understanding Customer Needs and Expectations
- Building Strong Customer Relationships
- Managing the customer life cycle
- Key drivers of the customer value
- Stages of a customer relationship
- Integrated CRM
- Interactivity vs individualization
- Challenges to understanding customers
- Customer Retention Strategies
- Customer Service Excellence
- Customer Feedback and Complaint Handling
- Measuring Customer Satisfaction
- CRM Implementation and Management
Professional Level Examination
- Knowledge Based Examination(KBE) – KBE is a type of assessment that measures a trainee’s understanding and application of knowledge in a specific subject area
- 50 Multiple Choice Questions
- Closed Book
- Scoring method: Fail: 0-24, Pass: 25-50
- Upon passing the exams certificate is awarded
Course Program Include
- Training and Exam preparation from a qualified and experienced Trainer
- Examination
- Detailed course manual - Hard Copy and Soft copy(Pdfs and Videos)
- Sample paper exams
- Globally Recognized Certificate (Upon passing the exam)
- Free 1 year Associate Membership(Upon passing minimum of 5 professional courses)
- Training and Examination are delivered and conducted by any of our Accredited Training Organisation
Duration
Training Duration
- 36 learning hours
- 30 minutes
Price
- $ 120
