Customer Relationship Management Certification
Overview
Customer Relationship Management is the core business strategy that integrates internal processes and functions and external networks to create and deliver value to targeted customers at a profit.Putting the customer first is one of the most valuable strategies for building a business, hence the need for sales and customer services training courses. Satisfied customers become repeat customers and often increase their spend; they are also the best source of word-of-mouth referrals. There is no better salesperson than a loyal customer.
With our Customer Relationship Management Certification Program, you'll learn how to create a customer-centric culture that drives success. You'll gain practical experience in using customer relationship management software, analytics, and metrics to improve customer satisfaction, retention, and profitability.
Advantages
Upon completion of the program, participants will be able to apply your new skills and knowledge to drive customer satisfaction and loyalty, ultimately leading to increased revenue and profitability for your organization.
Participants will be able meet customer needs more effectively by understanding specific customer requirements, conduct effective customer profile analysis, implement effective targeted marketing communications aimed specifically at customer needs and create value for organizations and customers
Opportunities
- Front Desk Officer
- Relationship Officer
- Customer Service Officer
- Customer Relationship Manager
- Sales Manager
- Account Manager
- Business Development Manager
- Marketing Manager
- Customer Service Manager
Certification Levels
Professional Level Certification
Professional Certificate in Customer Relationship Management (PCCRM)
REQUIREMENTS
A. First Degree or a Diploma
B. 0-4 years work experience
Click to know more about the Professional Level Certification
Masters Level Certification
Masters Certificate in Customer Relationship Management (MCCRM)
REQUIREMENTS
A. First Degree or Diploma or a Professional Level Certification
B. 4+ years work experience
Click to know more about the Masters Level Certification
